Contact Us & FAQs
We want to hear from you!
Frequently Asked Questions (FAQs)
Where are you located & what are your hours?
We are currently located in both downtown Waco and Temple, TX. We also pop-up in our mobile boba tea & food trucks at various community events, including the Waco Downtown Farmer's Market each Saturday. We offer both boba tea drinks and various Taiwanese and Chinese food options at our boba tea cafes. You can find our locations and hours here.
Do you cater?
Yes! We would love to cater your next birthday, celebration, lunch meeting, corporate event, wedding, quinceañera, and/or event! Please head to our Catering page for more information.
Do you sell gift cards?
You can purchase physical gift cards in-person at our shops! You can also purchase online e-gift cards here. Please note gift cards are valid for in-person store purchases, food truck, and order ahead options only.
Do you provide delivery for orders?
For catering orders, we provide in-house delivery services, dependent on the event needs. Please submit a catering request for events & delivery coordination.
For individual orders in either Waco or Temple, you can now request for delivery through Doordash on our Square online order page. To place a Doordash delivery order, go to our online ordering site & choose delivery here.
Outside of Doordash, Favor also provides delivery for Cha Community orders in Waco. You can find the Favor order site for Cha Community here.
Are you hiring?
You can check our Join Our Team page to see if we have any openings at our various locations!
Do you sponsor events or host Profit Shares?
For inquiries about potential Profit Share events with your organization or other fundraising/sponsorship opportunities, check out our Profit Shares & Fundraising page here.
Who do I contact regarding a media inquiry?
Please email our Co-Owner/Chief of Strategic Initiatives & Business Partnerships at jaja@chacommunity.com for all press related concerns and/or media inquiries.
Why is your boba tea higher priced than other shops?
Our prices are comparable to other premium boba tea shops that focus on loose leaf options. The reasons our boba tea is premium can be found in our quality ingredients and processes. A few of those being:
-Our teas are brewed with loose leaf tea - never powdered tea flavors
-We are continually researching and striving to source from small businesses that have teas made with organic, fair-trade, and/or direct-trade tea/coffee farm options
-We use real milk - not creamer powder - and offer non-dairy & vegan options without additional charges
-We seek to make organic syrups in-house made with real fruit
-When possible, we recycle and compost all relevant ingredients and containers when prepping to reduce waste and are moving toward a longer-term sustainability plan
-We are an Asian American and immigrant-owned small business; as a result we aim to offer authentic flavors and to provide cultural integrity for the products we serve
-We host profit shares with, partner with, and provide sponsorships for non-profits and local organizations to give back to the community
-Team members receive higher than minimum wage starting wages and shared tips
We are on a mission of bridging cultures and creating community through premium boba tea & handcrafted dumplings, so we are passionate about creating quality experiences for the boba tea industry just as many have an appreciation for quality in other industries. Our values lead to higher ingredient costs and we truly believe this is reflected in the quality experiences we provide to guests.
Why isn't your boba ready at some of your stores that open early during the weekdays?
Our tapioca boba is freshly brewed each morning and takes about 1.5-2 hours to prepare. We open at 9:30am at our Waco store during the weekdays in order to provide guests who do not want tapioca boba toppings an earlier option for their tea and coffee orders. Our boba is ready by 11am during the weekdays.
Allergen Information
Most of our menu is customizable to meet your dietary needs. To make our boba tea accessible for guests' dietary needs, we do not add-on extra charges for dairy-free milk options.
Please note our dumpling wrappers are made of wheat flour so they are not gluten-free. Find more allergen information here!